membership FAQs

Yes, when logged into your Member Account there is a button that says “Bringing Children” and this will let you bring both Member children linked to your record and up to 5 non-Member children free of charge. You will be sent PDF entry tickets to your email address.

We can’t edit your attendance details after 6 June as we have capacities set from a public safety perspective.

We can’t guarantee these requests will be actioned, if we can action these requests they may incur an administration fee to allow the late printing and despatch of a badge.

Refund protection offered through Ticketplan is an optional facility that you can choose to purchase at the time of booking. This additional service provides you with the option to apply for a refund in the unfortunate event that you are unable to attend the event due to accidents, unexpected illnesses, or other specified unforeseen circumstances. When making a booking, it is crucial to recognise that you have a responsibility to carefully read and agree to Ticket Plan’s Terms and Conditions. These terms outline comprehensively what will and will not be covered under the refund protection service.

Unfortunately there is no way to buy these without an email address.

All tickets are strictly non-transferrable or refundable under any circumstances.

Please call 0131 335 6215 and we can advise your username (it’s usually your email address). You can also request a password reset using this link; Reset your password | RHASS Membership Portal (rhassportal.org.uk)

Please call the Membership Team on 0131 335 6215 immediately and we can issue a replacement at a cost.

31 May 2024 is the last day you can confirm you will be attending the Royal Highland Show. This allows  or your Membership badge to be printed and then posted in plenty of time before the Show. Any requests received after this date (31 May) may not be accepted as they cannot be fulfilled on time.

Badges will arrive by 14 June at the latest. Please refrain from chasing until this date has passed.

These will be available via www.royalhighlandshow.org.uk as of 22 April. Members will be sent an email on this day with a link including a discount code.

We have listened to your feedback and know that you value as much flexibility as possible when selecting your days, therefore you can make amendments to the days you have already selected until midnight on 6 June 2024. Sending an eticket for entry allows you edit your attendance. You must have both your e-ticket and Members Badge to enter the main show gates.

ID checks will be in place to reduce Member badges being used fraudulently. Our security Team will ask for ID to ensure the name on your ID matches your eticket. Anyone found to be using entry tickets/Member badges which do not belong to them will be refused  entry, the badges confiscated, and the Membership placed on hold.

If your query is not listed please contact RHASS on 0131 335 6200 or email [email protected]

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