If your query is not listed in the below FAQs please contact RHASS on 0131 335 6200 alternatively email info@rhass.org.uk

No, membership of RHASS is strictly non-transferable. 

If you've changed your name – for example, by marriage or deed poll – our membership team will need to know and see copies of the appropriate documents. This makes sure we can keep your account safe and don't make any fraudulent changes.

Please provide a copy of:

  • your deed poll, decree nisi or marriage certificate
  • a copy of the page in your passport where your name appears
  • your RHASS membership number

Annual memberships renew on 1st January each year (the subscription year runs from 1st January to 31st December).

No, membership of RHASS is on an individual basis at present.

Annual RHASS memberships renew automatically in January each year until such time as we receive a request to cancel the membership.  The member will receive a letter in November/December reminding them that their annual membership is due to renew in January.

31 May 2024 is the last day you can confirm you will be attending the Royal Highland Show. This allows  or your Membership badge to be printed and then posted in plenty of time before the Show. Any requests received after this date (31 May) may not be accepted as they cannot be fulfilled on time.

We have listened to your feedback and know that you value as much flexibility as possible when selecting your days, therefore you can make amendments to the days you have already selected until midnight on 6 June 2024. Sending an eticket for entry allows you edit your attendance. You must have both your e-ticket and Members Badge to enter the main show gates.

Please call the Membership Team on 0131 335 6215 immediately and we can issue a replacement at a cost.

These will be available via www.royalhighlandshow.org.uk as of 22 April. Members will be sent an email on this day with a link including a discount code.

Unfortunately there is a capacity for both Discounted and Guest Passes and sold on a first come first served basis. If they are marked as sold out then capacity or the cap has been reached.  You can still buy entry tickets at royalhighlandshow.org.uk but these will be full price general sale.

ID checks will be in place to reduce Member badges being used fraudulently. Our security Team will ask for ID to ensure the name on your ID matches your eticket. Anyone found to be using entry tickets/Member badges which do not belong to them will be refused  entry, the badges confiscated, and the Membership placed on hold.

Please call 0131 335 6215 and we can advise your username (it’s usually your email address). You can also request a password reset using this link; Reset your password | RHASS Membership Portal (rhassportal.org.uk)

Yes, when logged into your Member Account there is a button that says “Bringing Children” and this will let you bring both Member children linked to your record and up to 5 non-Member children free of charge. You will be sent PDF entry tickets to your email address.

Badges will arrive by 14 June at the latest. Please refrain from chasing until this date has passed.

We can’t guarantee these requests will be actioned, if we can action these requests they may incur an administration fee to allow the late printing and despatch of a badge.

We can’t edit your attendance details after 6 June as we have capacities set from a public safety perspective.

All tickets are strictly non-transferrable or refundable under any circumstances.

Refund protection offered through Ticketplan is an optional facility that you can choose to purchase at the time of booking. This additional service provides you with the option to apply for a refund in the unfortunate event that you are unable to attend the event due to accidents, unexpected illnesses, or other specified unforeseen circumstances. When making a booking, it is crucial to recognise that you have a responsibility to carefully read and agree to Ticket Plan's Terms and Conditions. These terms outline comprehensively what will and will not be covered under the refund protection service.

Unfortunately there is no way to buy these without an email address.